Comments on: Urthbox Review – Is it Worth It?

By: UV

UV — Tue, 10 Apr 2018 12:26:47 +0000

In reply to Jen.

Hey Jen – A lot of businesses actually use canned email responses so that’s not really an issue on our end. It’s more about how they deal with customer service. An in our opinion our issue was handled well. IT’s not good though to see that they are sending out more products that aren’t Vegan. Thanks for the input.

By: Jen

Jen — Tue, 03 Apr 2018 15:47:20 +0000

I just ordered Urthbox’s vegan box for the first time and received two items in it that contained honey. When I emailed the company I got the EXACT same email you did. I actually noticed one item before the other and when I sent a follow-up email that there were two items, they just said they would let their manager know. I cancelled my subscription going forward. After seeing your experience I’m a little upset that this is a canned response.

By: Rosanna

Rosanna — Fri, 01 Dec 2017 19:29:25 +0000

In reply to grace. Did your box make it to your friend? I'm thinking of doing this too as a gift to a family member, skipping over the whole gift certificate option. Thanks for sharing!

By: Nicole

Nicole — Thu, 16 Nov 2017 00:11:11 +0000

My first box had 99 grams of sugar in it. They are closer to diabetes than they are to health. And their customer service is tragically unexceptional. Their customer service reps scream at their customers, and they’ve taken more than a month to issue the refund they said they would give me. I highly do not recommend.

By: grace

grace — Wed, 25 Oct 2017 18:58:35 +0000

I’m a little worried now that I’ve read this. I had a significant Challenge just trying to place an order on the Urth Box site. Their gift code field did not work so I couldn’t use my groupon. It took 3 interactions with customer service for it to work. They literally changed the layout of the cart and where the field is…so it was a fundamental site error. I guess nobody else tried to enter coupons before me? Unfortunately, when they had it fixed, the site still could not handle a different shipping address than billing address. Again, am I the first one to ship to someone else? Once I submitted the form, the shipping address was deleted and the confirmation email I received had shipping info blank. Argh. With a warning to confirm the shipping info because they weren’t responsible for misdirected packages. My ONLY hope in all of this was that my friend who will receive it will find it a fun three months of snacks. Now I read your review and am filled with dread that he will think I got him on a list to receive a bunch of Samples every month. Sigh. We’ll see if the box even ever get to him….

By: Alina

Alina — Tue, 29 Aug 2017 04:14:53 +0000

I made it my mission to share my horrible experience with this service. Customer service is unresponsive, not possible basically to “cancel anytime” as they promote. I had to escalate to bank now to dispute the charge and no box is coming my way too, 2 weeks after it was supposed to be near my door. Worse experience ever. Also those boxes are not worth what they charge them for.

By: Leanne

Leanne — Wed, 26 Apr 2017 12:09:15 +0000

Hi there!
I also got a vegan UrthBox in December of last year (and unfortunately had an auto subscription for six months that I am still not happy about). I’ve now had 5 boxes and have a May and June one still coming, I have overall liked the products however have had a lot of duplicates over the month. The pasta chips are great but I’ve gotten one in each box, as well as many of the bagel chips. I found that all the boxes were pretty heavy on chip/crisp type snacks which kind of sucks, and a lot of snacks like almonds which while nice and convenient aren’t a far reach for new and cool. I DID however receive some pizza almonds and they were amazing!
I don’t think I will get any after this accidental subscription though, there have been a lot of snacks that I’ve given to other people or just completely haven’t liked and for the price; that kind of ruins it.

– Leanne